DISCIPLINARY ACTION CRITERIA (DAC)

DISCIPLINARY ACTION CRITERIA (DAC)

The Disciplinary Action Criteria (DAC) was born out of the Painting Contractor Certification Program (PCCP) Advisory Committee meeting on March 12, 1996. A task group was formed to draft new Disciplinary Action Criteria for certified contractors and procedures for administering disciplinary actions. The committee members felt that new and more stringent Disciplinary Action Criteria and administrative procedures were needed to supplement the annual and unannounced technical audits used prior to the DAC as the sole method for determining whether a contractor obtains or retains certification status.

The DAC and administrative procedures are intended to strengthen the reputation of the PCCP, making certification more valuable. Contractors who maintain certification standards will benefit from the increased recognition and opportunities that come with belonging to the PCCP.

The DAC and administrative procedures establish procedures and rules for issuing warnings to certified contractors, putting firms on probation, conducting special unannounced audits, suspending, revoking, or denying certification of contractors about whom critical faults in safety, environmental compliance, quality/service, or ethical practice have been reported and verified.


SSPC is committed to a fair and transparent Complaints and Appeals process regarding our certifications. If you would like to learn more about this process or to communicate an issue to our Certification Body please contact certification@sspc.org and describe your issue and/or request a phone call back. We will respond within two business days to your email communication. You may also call us at 1.877.281.7772 to speak to someone about your issue.

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Critical Faults

This procedure defines the process for disciplining contractors for critical faults incurred under the SSPC Painting Contractor Certification Program. This procedure is used by SSPC when a critical fault is suspected. It is also used by contractors to respond to, and appeal disciplinary actions assessed by SSPC.

The procedure includes the following topics:

  1. Definitions of critical faults and disciplinary actions
  2. Steps in the process
  3. Enforcement
  4. Special provisions and notes

Critical faults are actions associated with contractor activities that violate the requirements of the DAC. Critical faults are classified as serious, very serious, severe, and very severe.

The types of critical faults are as follows:

  1. Safety
  2. Environmental
  3. Quality of Worker/Service
  4. Workers Compensation Experience Modification Rate (EMR)
  5. Ethical Practice
Disciplinary Actions

Four levels of action can be taken based on the severity of the contractor’s violation(s):

1. Warning

  • The contractor is notified of confirmed critical faults/violations
  • May be subjected to an unannounced audit(s) (1st audit is contractor paid)
  • Warning status will remain for one year (it may be lifted if the unannounced audit is passed)
  • Further action will be taken if additional critical faults/violations are verified

2. Probation

  • The contractor is notified of multiple confirmed critical faults/violations
  • Mandatory unannounced audit (fees are contractor paid)
  • Probation is lifted with a successful unannounced audit(s)
  • A failure to pass the unannounced audit leads to immediate suspension of certification
    NOTE: If the suspension lasts six months, procedures for suspension reinstatement must be followed

3. Suspension

  • Critical faults/violations are verified
  • The contractor is notified of suspension
  • Minimum suspension of six (6) months
  • Reinstatement requires maintenance application and passing an unannounced audit (fees are contractor paid)
  • Contractor pays penalty that is equal to the initial application administration fee

4. Revocation

  • Critical faults/violations are confirmed
  • The contractor is notified that their certification is revoked
  • Minimum of two (2) year loss of certification
  • Reinstatement requires an initial application and passing an unannounced audit (contractor’s expense)
  • An additional fee must be paid equal to the annual administration fee
  • During the first year of renewed certification, the contractor must pass an additional unannounced audit (fee is contractor paid)
Type of Critical Fault Disciplinary Action
Serious Warning
Very Serious Probation
Severe Suspension
Very Severe Revocation
Notification of Disciplinary Actions

Listed below  is the type and extent of the disciplinary action notification(s):

Warning:

  • The contractor, SSPC administration,  and SSPC auditing staff are notified

Probation:

  • The contractor is notified
  • SSPC administration and auditing staff are notified
  • SSPC Board of Governors are notified
  • PCCP Advisory Committee Chair is notified
  • A general announcement in JPCL*
  • A general announcement on the SSPC web site and newsletter*
    Special Note:* Contractor name not provided. The general announcement is provided to show action was taken.

Suspension and Revocation Levels:

  • Contractor
  • SSPC administration and auditing staff
  • SSPC Board of Governors
  • PCCP Advisory Committee Chair
  • Facility owners known to be currently using the contractor
  • Contractor specifically named in the JPCL
  • Contractor specifically named on the SSPC web site and newsletter

Quality and Integrity within the Industry

The overall quality and integrity of the certification programs rely upon open communication between facility owners, contractors, inspectors, and SSPC. It is in everyone’s best interest to promote and maintain quality within the industrial painting community. Contact SSPC to learn what you can do to help.

Did You Know?
  • Contractors in all QP certification programs are responsible for maintaining the program’s guidelines on all of their coatings projects. This applies even when the contract, or project specifications does not name SSPC certification as a requirement.
  • All disciplinary actions are posted on the SSPC web site here
  • Disciplinary actions can escalate with additional violations. Example: A warning will become probation, suspension, or revocation if the contractor has additional violations during the warning period.
  • Contractors can have a disciplinary action brought against them for not filing their Job Notification forms. SSPC advises all contractors to read the information on the form to determine when a job must be reported.
  • All contractors notified of disciplinary action have the right to appeal the decision within 10 business days of official notification.